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My radio mysteriously crapped out yesterday. I lost all power to the screen and power buttons for ac and radio. I spent a lot of time searching but found very little info to solve this. I simply disconnected the battery for a few minutes, and it's back up. I read some thead saying dealership wanted to replace whole head units. I hope this helps somebody out
 

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Thanks!

My radio mysteriously crapped out yesterday. I lost all power to the screen and power buttons for ac and radio. I spent a lot of time searching but found very little info to solve this. I simply disconnected the battery for a few minutes, and it's back up. I read some thead saying dealership wanted to replace whole head units. I hope this helps somebody out
Thank you for writing this. I had the same issue happen to my 2015 Dart but I also had the pleasure of having my heat defrost stuck on high. Disconnecting the battery fixed the issue.
 

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It would make good sense that this would fix it. As it would with most electronics. So thank you for helping anyone out with this issue.

But, there is a bigger problem at hand. This issue might not be a one time thing. It might reaccur over and over. In that case the best thing to do would be take it and at least show it to the dealer so they have it on file of the issue. Because simply resetting the battery every time is not practical to fix it. It's not just a bug in every dart, it's a specific issue with yours and anyone else with the issue's car that should be thoroughly addressed.

It's perfect if it's a, I'm in a rush, don't have time for this kind of thing. But who knows when it will happen next. Will it happen on a road trip 500 miles away from home, without tools in the car? I always keep tools in the car, but most people do not. You cannot reset it without those, and who knows where the closest shop is where you can go ask for a 10mm socket for a couple minutes. I hope your issue doesn't come back, but if it does you should have your dealer look at it so it's documented for future use. If you go in saying you have the issue before warranty is up, and then it completely craps out on you later after it, there is probable cause to look and see that this part was failing before and might be covered even after the factory warranty.

If you guys are over the warranty already (36,000 or 3 years) then it makes sense you would avoid the dealer at all cost, but others reading this thread would do the same thing and possibly get screwed later. It is really great info to know this, but just depending on how you're looking at it, it might not always be the best route :)
 

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if the entire ICS and radio went out the issue is not the telematics module, the issue is the ICS is taking out the radio / screen.
I remember there being grounding issues to the ICS a few years back. I thought there was a TSB or a Star Online case about it, can't really remember, don't mess with CTP/FCTP radios too often anymore. Removing battery power to recover is short term fix. I'd make sure grounds are good first.
 

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Well this just happened to me today. Was pulling into a parking spot at work - backing up - and the camera goes dark, along with the entire center console. The heat is stuck on and the knobs don't work at all. Radio isn't working either. The car is a 2016 Dart GT with the 6-spd. manual. Was going to see if it's a fuse first, a quick check at them doesn't show any, but need to check which one it might be and pull it out to see. So it sounds like the best coarse of action is to take it to the dealer? The car unfortunately is out of the 3 yr warranty (June 2016 purchase date), but the car only has 5,600 miles on it...and it doesn't get driven in the winter. So would suspect if the ground is bad it was marginal from the factory. In the interest of curiosity, going to unhook the battery and see what happens. Will continue to do some research to see how to remedy it...don't necessary want to give the dealer any more money. Thanks for the input. I'm a little suspicious of the dealer because it seems like every time I bring something in to them...something else goes wrong : ), just had it in for a tire rotation and inspection.
 

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Well this just happened to me today. Was pulling into a parking spot at work - backing up - and the camera goes dark, along with the entire center console. The heat is stuck on and the knobs don't work at all. Radio isn't working either. The car is a 2016 Dart GT with the 6-spd. manual. Was going to see if it's a fuse first, a quick check at them doesn't show any, but need to check which one it might be and pull it out to see. So it sounds like the best coarse of action is to take it to the dealer? The car unfortunately is out of the 3 yr warranty (June 2016 purchase date), but the car only has 5,600 miles on it...and it doesn't get driven in the winter. So would suspect if the ground is bad it was marginal from the factory. In the interest of curiosity, going to unhook the battery and see what happens. Will continue to do some research to see how to remedy it...don't necessary want to give the dealer any more money. Thanks for the input. I'm a little suspicious of the dealer because it seems like every time I bring something in to them...something else goes wrong : ), just had it in for a tire rotation and inspection.
I would reset it first with the battery and see if it happens again. If it's a one time thing, then you might have saved a ton of money. If it happens again and again, then there is another issue somewhere that needs to be solved.
 

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There was a thread a few months ago about adding an extra ground. For some reason, FCA uses welded ground studs that are then painted with the body. The paint on the threads can prevent a good ground. You can try following the ground cable to see what I am talking about. You will need to remove the front half of the driver side wheel well splash shield.

124848
 
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